Privacy Policy
Our eco commitment extends to your data. Just as we use only what is necessary to clean your home, we collect only the personal data we genuinely need to serve you. No excess, no waste.
1. Who We Are
Raxvino Eco-Friendly Cleaning Solutions ("Raxvino", "we", "our", "us") is a Bristol-based professional cleaning company committed to environmentally responsible practices. We are the data controller for the personal information described in this policy.
Registered address: ul. Marszałkowska 28, 00-576 Warszawa
Email: support@raxvino.com
Phone: 0117 403 0586
2. Information We Collect
We collect personal data that you provide directly to us when you:
- Fill in our contact form or email us
- Book a cleaning service by phone or online
- Subscribe to our newsletter or eco tips
- Provide feedback or leave a review
The data we typically collect includes:
- Identity data: Full name
- Contact data: Email address, telephone number, postal address
- Service data: Type of cleaning service required, property details, special instructions (e.g., allergy information)
- Communication data: Records of correspondence with us
- Referral data: How you heard about Raxvino
Automatically collected data:
- Technical data: IP address, browser type and version, time zone, operating system
- Usage data: Pages visited, time spent on pages, navigation paths
- Cookie data: See our Cookie section below
3. How We Use Your Information
We use your personal data for the following purposes and legal bases:
- To provide our services (contractual necessity) — processing bookings, scheduling cleans, managing your account
- To communicate with you (contractual necessity / legitimate interest) — responding to enquiries, sending booking confirmations, providing service updates
- To improve our services (legitimate interest) — analysing feedback, understanding how our website is used
- To send marketing communications (consent) — eco tips, seasonal offers, new service announcements. You can opt out at any time
- To comply with legal obligations (legal obligation) — tax records, health and safety requirements
4. Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases:
- Consent: Where you have given explicit consent (e.g., marketing emails, cookies)
- Contract: Where processing is necessary to fulfil our service agreement with you
- Legitimate interest: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: Where we must comply with UK law
5. Data Sharing
We do not sell, rent or trade your personal data. We may share your data with:
- Our cleaning team members who need your address and instructions to perform services
- Payment processors for secure transaction handling
- IT service providers who help maintain our website and systems
- Legal or regulatory authorities when required by law
All third parties are contractually bound to handle your data securely and only for the specified purpose.
6. Data Retention
We keep your data only as long as necessary:
- Active client data: For the duration of our service relationship plus 2 years
- Enquiry data: 12 months from your last contact
- Financial records: 7 years as required by HMRC
- Marketing consent records: Until you withdraw consent, plus 6 months
When data is no longer needed, it is securely deleted or anonymised. Just like our cleaning products, we leave no harmful residue.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data (Subject Access Request)
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten")
- Restrict processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Object to processing based on legitimate interest or direct marketing
- Withdraw consent at any time, without affecting prior lawful processing
To exercise any of these rights, contact us at support@raxvino.com. We will respond within 30 days.
8. Cookies
Our website uses cookies to improve your experience:
- Essential cookies: Required for the website to function (e.g., cookie consent preference). These cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site. Only set with your consent.
You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encrypted data transmission (SSL/TLS)
- Restricted access on a need-to-know basis
- Regular security assessments
- Staff training on data protection
10. International Transfers
Your data is primarily stored and processed within the United Kingdom. If any data is transferred outside the UK, we ensure adequate safeguards are in place as required by UK GDPR, such as Standard Contractual Clauses or adequacy decisions.
11. Children's Privacy
Our services and website are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
12. Changes to This Policy
We may update this policy from time to time. Any significant changes will be communicated via our website. We encourage you to review this page periodically. The "last updated" date at the top reflects the most recent revision.
13. Complaints
If you are unhappy with how we handle your data, please contact us first at support@raxvino.com so we can resolve your concern.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
14. Contact
For any privacy-related questions or requests:
Raxvino Eco-Friendly Cleaning Solutions
ul. Marszałkowska 28, 00-576 Warszawa
Email: support@raxvino.com
Phone: 0117 403 0586